FinHub is a product based Platform on multiple applications operating and integrated in multiple aggregating networks. In accordance with that FinHub offers the Clients a global Banking, regulatory and payment system that allows every end user to be as flexible and practical as possible.
Having stated that and in correlation with the main principle of FinHub, the following text will be considered as a Tech and BaaS Solution customer agreement (hereinafter referred to as the “Agreement”). The Agreement contains the terms and conditions that govern the Client’s access to and use of the Services (as defined below) and is an agreement between FinHub (more specifically FinHub contracting party as stated in clause 18 and also referred to “we”, “us”, “our”, individually the “Party” and collectively with the Client also as the “Parties”) and the Client or the entity that the Client represents (hereinafter referred to as “they”, individually the “Party” and collectively with FinHub also as the “Parties”). This Agreement takes effect when the Client clicks an “I Accept” button or check box presented with the terms or, if earlier, when you use any of the Services (the “Effective Date”).
The Client represents to us that is are lawfully able to enter into agreements (e.g., not a minor) as is acting as corporate with or without a legal entity. If the Client is entering into this Agreement for an entity, such as the company they may work for, the Client represent to us that they have legal authority to bind that entity. Please see clause 12 for definitions of certain capitalized terms used in this Agreement.
- Subject matter
The Client hereby assigns and engages FinHub, and FinHub hereby accepts this assignment, to provide the services in accordance with this Agreement, FinHub Service Level Agreement and the applied FinHub Service terms.
In the context of the current terms and conditions, FinHub grants the Client a non-exclusive, non-transferable, non-sublicensable, limited right to use the Application System which includes services/services components as per price list of services and offerings.
FinHub have provided the Client with all the documentation regarding the Application system, with instructions of integration, implementation, and repair of the said Application System, and react as quickly as possible to the Client’s requests. Everything with essential importance, regarding the mentioned, is stated in the respective FinHub Service Terms and FinHub Service Level Agreement.
- Payment.
2.1 Client shall pay to FinHub all charges together with all expenses, and pass-through costs incurred by FinHub in connection with this Agreement the Client will pay FinHub as per the price list of services and offerings.
2.2 In case of a payment delay by the Client, FinHub is entitled to suspend the provision of services provided that a non-payment of invoices persists for 3 months after notification in writing by FinHub to the Client after expiry of the initial due date of such invoice. In consideration of the stated in the previous sentence, FinHub will take the following actions:
– Restricting actuation of new services from the offered by FinHub
– Parametrization of ongoing changes and deactivation of certain services related to AML checks, including PEP and Sanction, KYB, KYC in the ON the go pricing plans
– Blocking access to any consoles except billing and accounting decommissioning and canceling the Agreement without a notice.
Upon the occurrence of the delay, FinHub will be entitled to liquidated damages amounting to 0.2% of the number of outstanding invoices per day. The number of liquidated damages may not exceed 10 % of the due amount.
2.3 About the part of the contested portion of the Agreement, the Parties shall agree on an amicable agreement. Clause 11 (escalation procedure) of this Agreement applies. In the event of an amicable agreement, the Client shall pay the agreed amount to FinHub within 10 working days.
- General Obligations of the Parties
3.1 Client’s obligation to cooperate.
3.1.1 The Client will fulfill its obligations to cooperate in such a way as to be able to reasonably observes the laws applicable to the Client and the rules on their compliance with FinHub, which are necessary for the Client to make the services under this Agreement obtainable.
3.1.2 The Client will carry out all reasonable and necessary testing and bear all costs related to the testing. This applies both to mandated bank card association releases and any FinHub mandated releases, upgrades as required from time to time carried out on the Client’s end for FinHub to be able to provide the services including for the avoidance of doubt to comply with applicable law.
3.1.3 If the Client fails to carry out the testing, the Client will not hold FinHub responsible and liable for the changes in the applicable service levels, or for other liability and any other unwanted results according to the terms of the Agreement.
3.1.4 The Client will provide FinHub with the necessary information and documents from its field of business, relevant for the provision of the services and the performance of the obligations of FinHub.
3.1.5 If the Client does not fulfill its participation in the services, not in a timely manner or incompletely, FinHub may submit an offer to the Client to provide such services themselves instead of the Client. Any other claims from FinHub remain unaffected.
3.1.6 The Client will notify faults or defects under the information known to it and for the purpose of recognizing them. At the request of FinHub, the Client will within the limits of the reasonable take certain measures, which fall within its field, which enable a determination and analysis of the fault or defect, e.g. necessary technical information, which can be procured by him at reasonable expense from its field.
3.1.7 The Client acknowledges and agrees that FinHub operates its services solely as a technical service provider for the purposes of performing payment transactions, and FinHub under no circumstances i) acts as buyer, seller, dealer, middleman, retailer, auctioneer, supplier, distributor, manufacturer, broker, agent or client of any product or service being ordered, obtained or procured by any funds processed through its services and ii) makes no representations and warranties of quality, safety and legality of any of the products or services purchased with funds received through FinHub services.
3.1.8 Neither the issuance of an authorization prior to a transaction, nor the payment as part of the transaction, will be regarded as an assurance of that transaction’s validity. Any transaction may be subject to a chargeback at a later stage. The Client acknowledges that its end users bear the full risk with regards to chargebacks and accepts that FinHub invoices for the agreed fees in this respect.
3.1.9 The Client acknowledges and agrees that FinHub reserves the right to suspend at any time and at its sole discretion its services or functionalities thereof to the Client at any time, is transactions are made which FinHub at its sole discretion deems to be:
(i) a material breach of this agreement
(ii) a breach of this agreement and such breach has not been remedied within two weeks of it being notified by FinHub to the Client
(iii) are suspected with regards to money laundering, terrorism financing, fraud, or other illegal activities. FinHub will make reasonable efforts to inform the Client of any measure unless FinHub is prohibited from doing so by law or under an order from a competent court or authority.
3.2 Subcontracting by FinHub
3.2.1 FinHub may only employ and appoint subcontractors for the provision of essential services under this Agreement. With the conclusion of the Agreement, the Client is deemed to approve the eventual the subcontracting and will be considered as notified and acknowledged the provision of this clause.
3.3.2 In addition, FinHub will, upon request of the Client, provide information on the subcontractor, a copy of the (intended) subcontracting agreement, as well as information on the technical and organizational measures taken. FinHub may black out the commercial details and sensitive information that consists in the agreement.
- Data and Information Security
4.1 FinHub will only process personal data as well as Client data on the order and on instructions from the Client. The rights and obligations of the Parties in connection with this processing of personal data are detailed in the respective FinHub Data Processing Appendix.
4.2 FinHub will comply with all confidentiality obligations of the Client about the data and information of the Client, and bank secrecy. In addition, FinHub will only provide such information to employees with access to data that is committed to data and banking secrecy, and only as required.
4.3 FinHub is obligated to carry out IT security that is in accordance with our IT Security policy and permanently monitored, for any questions CISO@finhub.cloud can be contacted and data backup (that is available upon request as “retention Policy” as required and according to the stated in the article to the extent required.
4.4 Irrespective of any claim for damages, the Parties undertake to pay a contractual penalty of 1 000 (one thousand) euro for each case of the culpable violation of this Agreement with respect to data and information security, disclosure or exposure of Client’s users personally identifiable information, or other private information caused by the act or omission of FinHub or any of its agents, subcontractors, or employees.
4.5 In the case of loss of data, FinHub is only liable for the expenses that would have been necessary for the restoration of the data of the system that had been fully and regularly backed up by the Client.
- Confidentiality Obligations
5.1 FinHub and the Client will be obliged to treat all confidential information, business and business secrets obtained within the framework of the contractual relationship, based on the Agreement, in a confidential manner, not to pass them on to third parties or to utilize them for aims other than contractual purposes between the Parties.
5.2 FinHub must:
(a) Keep the Client’s confidential information strictly confidential
(b) Not disclose the Client’s confidential information to any person without the Client’s prior written consent, and then only under conditions of confidentiality approved in writing by the Client or no less onerous than those contained in this Agreement.
(c) Use the same degree of care to protect the confidentiality of the Client’s confidential information as FinHub uses to protect FinHub’s own confidential information of a similar nature, being at least a reasonable degree of care.
(d) Always acting in good faith in relation to the Client’s confidential information
(e) Not use any of the Client’s confidential information for any purpose other than specified purposes.
5.3 Notwithstanding clause 4.2, FinHub may disclose the Client’s confidential information FinHub’s officers, employees, professional advisers, insurers, agents, and subcontractors who have a need to access the Client’s confidential information for the performance of their work with respect to this Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Client’s confidential information.
5.4 This Clause imposes no obligations upon FinHub with respect to Client’s confidential information that:
(a) is known to FinHub before disclosure under this Agreement and is not subject to any other obligation of confidentiality
(b) is or becomes publicly known through no act or default of FinHub
(c) Is obtained by FinHub from a third party in circumstances where FinHub has no reason to believe that there has been a breach of an obligation of confidentiality.
5.5 The restrictions in this clause do not apply to the extent that any Client’s confidential information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure requirements relating to the listing of the stock of FinHub on any recognized stock exchange.
5.6 The provisions of this Clause will continue in force indefinitely following the termination of this Agreement or for a period of 5 years following the termination of this Agreement, at the end of which period they will cease to have effect.
- Contractual Amendment Procedure
6.1 Insofar if the performance of some of the contractual obligations by FinHub at any time under this Agreement or the overall performance of the obligations under the Agreement are not or are no longer in accordance with the agreed upon or in accordance of the legal provisions of a (group) directive of the Client, the Parties will adjust the descriptions of the obligations of the Party concerned, also to adjust this framework agreement and the individual agreement, in such a way that they reflect all changes to the legal provisions and/or a (group) directive of the Client (“amendment provision”).
6.2 Insofar as the Parties to this Agreement are unable to agree on the details of the contract services within the framework of the Contractual Amendment Procedure within a reasonable time, the Client will have the right to determine the details of the contractual services at its own discretion which will exercise only in good faith. The determination by the Client is binding and will be made in writing to FinHub.
6.3 Insofar as the Parties to this Agreement cannot agree on the amount of the remuneration of the contractual services under the contractual amendment procedure and the services constitute a substantial additional burden for FinHub during the contractual amendment procedure mutatis mutandis will apply.
- Limitation of Liability
7.1 In the absence of any other contractual liability agreement, the following provisions will apply to all legal and contractual claims for damages, liberties, and reimbursement. FinHub liability for damages caused to the Client, as far as the liability occurred because of
* Nonfulfillment of the Agreement, more specifically in a case the provided services are not in compliance with written specification included in this Agreement and the other agreements on finhub.cloud regarding the requested services, and/or show defects and/or do not comply with regulatory requirements for quality and safety.
Is limited to 1 000 0000 euro in aggregate.
7.2 FinHub will defend and indemnify the Client against any third-party claim, suits, or proceedings arising out of, related to or alleging infringement or any patent, copyrights, trade secret, or other intellectual property. The liability of FinHub under this clause is limited to
10 000 euro in aggregate.
7.3 The limitation of liability does not apply to claims for intent or gross negligence, in the case of injury to life, body or health, in the case of fraudulent behavior insofar as the respective Insurance code is applied, whereby the damage is limited to the typically foreseeable damage.
7.4 Claims on the part of the Client arising from lost profits are excluded. In no event will either party be liable to the other party for any indirect, special, or consequential damages, including without limitation, lost profits, costs of delay, any failure of delivery, costs of lost or damages data or documentation, or liabilities to third parties arising from any source.
7.5 In no event will either party be liable to the other party for any indirect, special, or consequential damages, including, without limitation, lost profits, costs of delay, any failure of delivery, costs of lost or damaged data or documentation, or liabilities to third parties arising from any source.
- Force Majeure
8.1 The Parties will not be liable for events of a force majeure nature which make the contractual obligations considerably more difficult for the Parties or temporarily obstruct the proper performance of the Agreement. Force majeure is independent of the will and influence of the contracting Parties, regardless of circumstances such as natural catastrophes, government measures, government decisions, blockades, war and other military conflicts, mobilization, internal turmoil, terrorist attacks, strikes, lockouts and other labor unrest, embargo or other circumstances which are unpredictable, serious, and unencumbered by the Parties and which occur after the conclusion of this Agreement.
8.2 Insofar as any of the Parties is prevented from performing their contractual obligations by force majeure, this will not be considered as a breach of contract, and the time limits laid down in the Agreement or the Agreement will be prolonged appropriately according to the duration of the obstacle. The same applies, insofar as a Party is dependent on the provision of third parties, and the latter is delayed. Each Party will do everything in its power, which is necessary and reasonable to mitigate the extent of the consequences caused by force majeure. The Party affected by force majeure will promptly notify the other Party in writing of the beginning and the end of the obstacle. As soon as it is established that the force majeure lasted more than 6 months, each Party is entitled to terminate the Agreement by registered letter.
- Insurance
9.1 FinHub will, at the request of the Client, prove that FinHub has an
– IT Liability insurance
– IT leakage Insurance
from an insurance company within the scope of its business and with the usual coverage for that type of business.
- Termination
10.1 Early termination of the Agreement.
10.1.1 An extraordinary right to terminate this Agreement for good cause exists if one of the Parties to this Agreement:
(a) is liquidated of for other reasons does not continue its business or transfers it to a third part,
(b) is insolvent or is liquidated for other reasons does not continue its business or transfers it to a third party,
(c) a competent supervisory authority requires the Client to amend the Agreement
(d) is in violation of contractual obligations and does not remove the violation upon written request within a reasonable period.
10.1.2 A further right to an extraordinary termination exists in the case of changes to the legal framework or administrative regulations of the competent supervisory authorities, if this amendment makes the further execution of this Agreement considerably more difficult or impossible, or the competent supervisory authority requires the Client to have the services performed by another third party, FinHub does not have the necessary entitlements to carry out the tasks assigned to him and violates essential contractual requirements, and if this cannot be cured within a period of 45 days from the date of notification of this breach to the other Party thereof.
10.1.3 An extraordinary termination must, if appropriate, be preceded by a written warning with notice of termination. A breach of a fundamental contractual obligation occurs if the safety standards are violated, there is a repeated deadline for pending and not remedied, bad or non-performance, or if supervisory authorities demand concrete measures for the improvement of the service.
10.2 Termination Support
10.2.1 The Parties agree that, even after the expiry or termination of the framework agreement, a single agreement or a single contract, the contract services will be passed on without interruption and deterioration of the service level, regardless of the reason for termination (“termination of the Agreement”), and the transfer of the contract services to a successor service provider (or several) in a professional and orderly manner and without affecting the business of the Client.
10.2.2 In the case of termination of the Agreement, FinHub hereby irrevocably offers to carry out, at the request of the Client, all or part of the contractual obligations for a period of up to 24 months after the termination of the Agreement, subject to compliance with the legal provisions and in unchanged quality, necessary and/or helpful in order to enable the successor of FinHub to provide a service which can replace the performance of FinHub under this Agreement. During this period, FinHub will provide the contractual obligations in full compliance with the terms of the terminated framework agreement and the payment of the remuneration as agreed in the framework agreement (pro rata, if these are provided will assist the Client to create a transfer plan against payment of remuneration. In addition, he will, if necessary, make data available for a test operation, transfer the data in the required format, and export all data, interfaces, system components, etc. as far as possible.
10.2.3 FinHub may at any time request from the Client, in writing for a period of 12 weeks, to terminate partially of completely the performance of the contractual obligations pursuant to this clause.
10.2.4 FinHub will:
(a) cooperate closely with the successor of FinHub and participate in surrender talks and accompany the transaction in a constructive manner
(b) provide the successor of FinHub with all necessary information and documentation, in particular:
(i) instructions concerning assets and software, the owner of which is FinHub, and which FinHub has used to provide the contract services;
(ii) information or instruction relating to the performance of contractual obligations under this Agreement.
FinHub’s obligation to provide support services shall end three months after completion of the continuation of performance of the Agreement. If the Client requires such support services after the termination of the Agreement, the Client will notify FinHub thereof at least three months before the end of the Agreement.
10.2.5 Without prejudice to statutory, official and/or regulatory retention regulations, FinHub will return to the Client all software versions, databases, recordings, or other documentation (notwithstanding their form) made available to FinHub by the Client. All copies of such databases, recordings and other documentation must be handed over to the Client.
- Escalation Procedures
11.1 Disputes arising in connection with the performance of this Agreement between the Parties (“disagreements”) shall be provided in accordance with the procedure described in this section (“escalation procedures”).
11.2 If there is a disagreement between the Parties, each Party shall be entitled to initiate the escalation procedure (“Escalation Level 1”) by means of displaying it against the persons of the other Party named in the respective performance certificate (“Service Manager”). It must be in writing and containing sufficient information to provide the other Party with a complete picture of the subject matter of the disagreement.
11.3 If the service managers named in the performance certificate are unable to resolve the disagreement within a period of two (2) weeks after receipt of the written notification of the initiation of the escalation procedure, each Party may distribute the disagreement to a joint committee of the Parties (“Steering Committee “(” Escalation Level 2 “), the Steering Committee shall be composed of two members of the Management Board and a third person – Mediator, appointed by the Management Board, the Steering Committee shall be formed only during an escalation procedure. Parties shall appoint a deputy for each member of the Steering Committee. The above-mentioned level of escalation 1 shall not be complied with if one Party notifies the other that a solution to the disagreement is urgently required and stating the reasons for the urgency. In this case the Party initiating the escalation procedure shall be entitled to demand immediate escalation to the Steering Committee.
11.4 To clarify matters of fact and/or technology related to the subject matter of this agreement, the Parties may, at any time, agree to the intervention of a Mediator appointed by a mutual agreement between the Parties, selected from the list of Mediator of……….. The Mediator’s opinions drawn up in the framework of such an escalation procedure have a legally binding effect on both Parties and exclude the initiation of e regular court procedure.
11.5 As soon as the Parties settle a disagreement in accordance with this escalation procedure, they shall keep the solution found in writing. An ordinary legal process is excluded for a disagreement within the context of the escalation procedure.
11.6 The escalation procedure is deemed to have failed if five (5) weeks after the convening of the Steering Committee, a resolution could not be found for the disagreement.
11.7 During the duration of the escalation procedure, no Party may institute judicial proceedings against the other Party for the purposes of the disagreement. However, the Parties are free to seek interim relief before the ordinary courts. If the escalation procedure has failed, each Party can pursue its claims in court. By initiating the escalation procedure, claims are blocked.
11.8 Jurisdiction for all disputes which can be settled under the escalation procedure is the jurisdiction will be in alignment with the
11.9 If a disagreement is not concluded conclusively by means of the escalation procedure or the court, FinHub will continue to fulfill its contractual obligations under this Agreement in full. At the same time, the Client is obliged to pay to FinHub the remuneration owed in accordance with clause 7 in connection with the respective performance certificate if this is not the subject of the dispute.
- Storage Documents
12.1 FinHub will keep all documents relating to outsourced business areas in accordance with the provisions of commercial law and take the necessary precautions so that no data relating to the outsourced functions is lost. In addition, FinHub will be required to comply with the statutory requirements as well as the additional security requirements (Global Security Index of the Client and ISO 27001) and security measures (back-up) and the data protection requirements, both about storage and the destruction of the documents.
12.2 FinHub will also ensure the confidentiality, availability, and correctness of the data, as well as the final destruction or erasure of documents and data. Further details can be found in the appendix “Agreement on data protection” and the performance fees agreed between the Parties. It will also ensure the confidentiality, availability, and correctness of the data as well as the final destruction or deletion of documents and data. Further details can be found in the appendix entitled “Agreement on Data Protection” and the agreement of performance certificates between the Parties.
- Entire Agreement
13.1 This Agreement will include all agreements between the Parties and will supersede all oral or written negotiations and agreements previously concluded between the Parties with respect to the subject matter of the Agreement. Any other agreement between the Parties regarding the subject and the scope of the said Agreement after its signing will be concluded in writing and will have an integral part of the said Agreement.
- Notices
14.1 All legal statements and notices (together with letters, and overall communication) in connection with this Agreement, and the rest of the agreements on https://finhub.cloud will be in writing transmitted by email.
The official email of FinHub is office@finhub.cloud, and the official email of the Client will be considered the one submitted by the latter on Client’s register account on https://finhub.cloud. Each Party will inform the other Party of any changes to the abovementioned address immediately in writing.
- Advisor Costs
15.1 Each Party will bear its own costs and expenses in connection with the preparation, negotiation, and implementation of this Agreement, including the fees, expenses, and expenditures of its advisors.
- Compliance and Adherence to rules.
16.1 Compliance and adherence to rules by FinHub
FinHub agrees that will:
(a) Perform the obligations under this Agreement in accordance with the applicable statutory rules and the rules of the Client, which have been notified to FinHub with reasonable notice.
(b) Comply with and seek all regulatory requirements and authorizations required by competent authorities to properly perform the services provided under this Agreement.
16.2 Compliance and Adherence to rules by the Client
The Client will:
(a) Comply with the operative requirements regarding the services provided by FinHub under this Agreement.
(b) Inform FinHub promptly in writing of any changes or additions to the applicable legislation and changes in the rules of the credit card arrangements.
(c) Provide FinHub with such information and guidance as may be reasonably expected from a contractual partner to enable FinHub to fulfill its obligations under the Agreement.
(d) Comply with its obligations under this Agreement in accordance with the law and in accordance with the self-imposed rules.
(e) Obtain and maintain all necessary approvals and applications to receive the services of FinHub.
(f) Promptly inform FinHub in writing, where this is permitted by law, of any serious breach of duty by FinHub, its subsidiaries, or subcontractors.
16.3 Cooperation.
The Parties agree that they are largely co-operative and mutually supportive regarding the compliance with all applicable laws and regulations and in providing mutual information to comply with requests and requirements from the authorities or regulatory requirements.
16.4 Amendments to the applicable laws: the Client bears the costs due to changes in the legislation as well as the legal framework and the resulting changes in the services to be provided by FinHub as well as resulting additional costs.
- Final Provision
17.1 Governing law: This agreement will be governed by and construed in accordance with the contracting party part of FinHub Group, set forth in the following table:
Contracting Party from FinHub Group | Governing Law |
FinHub EAD | The Laws of Republic of Bulgaria |
FinHub D-A-CH GmbH | The Laws of Federal Republic of Germany |
FinHub USA LLC | The Laws of the State of Delaware |
FinHub Tech UK Ltd. | The Laws of United Kingdom |
FinHub Middle East & Africa A.S. (SEPA Middle East Teknoloji Ticaret A.S.) | The Laws of Republic of Turkey |
FinHub APAC PTE. Ltd. | The Laws of Republic of Singapore |
17.2 To the extent permitted by law, exclusive jurisdiction for all disputes arising from or in connection with this Agreement will be the competent court located in the stated in country in clause 17.1.
17.3 Amendments and additions to this Agreement require written form, unless a more stringent form is prescribed by law. The requirement of the written form can be lifted only by written agreement.
17.4 Verbal side agreements do not exist under this Agreement.
17.5 In case of individual provisions of this Agreement or a provision incorporated in it in whole or in part be invalid or unenforceable, or this Agreement contains a gap, the validity of the remaining provisions of this Agreement will not be affected thereby. In the place of ineffective or impracticable provisions, or to fill the gap, an appropriate regulation would take place which, as far as legally possible, comes closest to what the Parties had intended or would have intended to do according to the purpose of this Agreement or would have considered at the conclusion of this Agreement or the subsequent inclusion of a provision. This will also apply if the invalidity of a provision is based on a regulation of performance or time specified in this Agreement. In such cases, a legally permissible measure of the service and the time will be substituted for the agreed upon, as closely as possible.
17.6 The Agreement enters into force from the date of the last signature undersigned
- Definitions:
“Contracting party” – means the party identified in the table below, based on the region in which the Client is located, namely:
Contracting Party from FinHub Group | Contracting party’s address | Region |
FinHub EAD | 16 Usta Kolyu Ficheto str., Western industrial zone, 9000 Varna, Bulgaria | Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Montenegro, Poland, Republic of Moldova, Romania, Serbia, Slovakia, Slovenia, The Republic of North Macedonia, Ukraine |
FinHub D-A-CH GmbH | Zeil 109, 60313 Frankfurt am Main, Germany | Andorra, Austria, Belgium, France, Germany, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Spain, Switzerland |
FinHub USA LLC | 16192 Coastal Highway, Lewes, Delaware 19958, United States | Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Plurinational State of Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, United States of America, Uruguay, Venezuela |
FinHub Tech UK Ltd. | The Innovation Centre, Boundary Road, Colchester, Essex, England, CO4 3ZQ | Denmark, Finland, Iceland, Ireland, Norway, Sweden, the United Kingdom |
FinHub Middle East & Africa A.S. (SEPA Middle East Teknoloji Ticaret A.S.) | Country: Turkey, Business Address: GÜZELTEPE MAH.ÇANAKÇI SK. NO:2 İÇ KAPI /DOOR NO:4 ÜSKÜDAR | Algeria, Angola, Armenia, Azerbaijan, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d’Ivoire, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guinea, Guinea-Bissau, Iraq, Israel, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Syria, Togo, Tunisia, Türkiye, Uganda, United Arab Emirates, United Republic of Tanzania, Yemen, Zambia, Zimbabwe |
FinHub APAC PTE. Ltd. | 160 ROBINSON ROAD #14-04 SINGAPORE (068914) | Afghanistan, Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, India, Indonesia, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Malaysia, Maldives, Marshall Islands, Federated States of Micronesia, Mongolia, Nauru, Nepal, New Zealand, Niue, Pakistan, Palau, Papua New Guinea, Philippines, Republic of Korea, Samoa, Singapore, Solomon Islands, Sri Lanka, Tajikistan, Thailand, Timor-Leste, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Vietnam |
“Application system” – means CORE X Web interface, which is offered to the Client for standard reports and transaction activity information
“Banking secrecy” – information regarding Client’s customers activities and financial status, which can become known to the Client during the customer servicing process and interactions with Client and third parties while providing the financial service, and whose disclosure could cause material or moral harm to the customer.
“Bank card” – means credit card, debit card, EC card or equivalent payment mechanism, issued by a licensee of a credit card association.
“Data” – means any information, data, texts, drawings, diagrams, images, or sounds that are not intended to be used and are embodied in an electronic or material medium, result of the performance of services by FinHub.
“Client’s system” – Hardware, firmware, equipment, software and other electronics, computers and telecommunication equipment and/or equipment is supplied and /or developed by the customer and/or its affiliates and controlled, owned or used under a license, or leased, rented or licensed to the customer or any of its affiliates and used by Customer and/or any of its affiliates for the receipt and maintenance of services, excluding FinHub’s System, FinHub’s Software, FinHub’s IPR, FinHub’s Applications and the Data.
“Transaction” – means the purchase or rental of goods and/or services by a merchant through a card holder with a transaction card and/or by a card holder who has received a cash advance from a dealer.